Business Care


What's Business Care?

Business Care is a maintenance and breakdown service for commercial boilers, heating systems and other gas appliances.

You don't have to be a British Gas customer to get Business Care.

It's important to check your gas appliances are running safely and efficiently. A check should be completed annually by a Gas Safe registered engineer.

Find out more about Business Care

When does Business Care start?

Your Business Care service contract starts the day after purchase and includes a first inspection of your boiler or appliance. This inspection will usually take place within the first 42 days of the contract.

If your boiler or appliance breaks down in the first seven days of your contract, you’ll have to pay to get it fixed.

How long is a Business Care contract?

Business Care is a 12-month rolling contract. This means we keep your payment details and we'll renew your contract every year, unless you tell us not to before the renewal date.

We'll always write to you before your contract renews and let you know of any changes in your agreement.

If we don't have your payment details, or if they've changed, we won't renew the contract when it runs out.

You can cancel your agreement at any time, but if work has been previously carried out, we may charge you a contribution towards the costs we've incurred but not yet recovered.

We can also cancel the agreement at any time.

I'm an existing Business Care customer looking to arrange a service or repair

If you already have Business Care or Careplan and you want to book a boiler service or repair, you can find contact details on our existing customer page.

Is Business Care available for all types of boilers?

  • Most gas, oil or LPG (liquid petroleum gas) boilers
  • Heating and hot water appliances
  • Catering equipment like gas ovens, steamers and grills
  • Laundry equipment like gas irons and gas tumble dryers

The age or manufacturer of your boiler doesn't matter as long as it's in working order when you take out a Business Care contract, and we can source spare parts for it.

How can I pay for Business Care?

You can pay for Business Care by monthly Direct Debit

Annual services are charged as a one off payment

We’ll take your first Direct Debit payment around ten days after you start your agreement with us.

Find out more about Business Care

Not found what you're looking for?

Give us a call

0333 202 9687 *

Mon-Thurs 8.30am-6pm, Fri 8.30am-5pm


* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.