My business smart meter is not working - what can I do?
If your smart meter is not working, it may have temporarily lost connection, just like a mobile phone. It usually reconnects on its own, but this guide will help you check for common issues and what to do next.
Not a business? Go to our British Gas residential website for help.
In this article
How to tell if your smart meter isn't sending readings
How to tell if your smart meter isn't sending readings
Not sure if your smart meter is working correctly? Here are a few signs that it might not be sending readings as expected.
- You receive an alert or email from us
- You get an estimated bill instead of an accurate one
- Your business energy account balance isn't updating
Smart meter checks you can do
Something at your business might be blocking your smart meter’s signal, so it's worth checking if you've...
- Put extra equipment in the cupboard where your smart meter is
- Moved any furniture that could block the signal
- Started parking a van outside your business
Once you've checked the above points, try switching the meter off and on again to see if this clears the lost connection.
Also on our side, our smart meter team receives an alert if your meter loses connection. They'll work in the background to get you reconnected.
To avoid estimated billing, please provide your monthly readings when we email you.
If you're concerned about your smart meters connection?
In most cases, we can fix temporary connection issues remotely. If you think the issue has lasted too long, please contact us.
Just switched your business energy supply to us?
If you have a first-generation smart meter (installed before March 2019), you may lose some smart functionality when switching to us. You might need to take manual readings temporarily, just like with an analogue meter.
This is being resolved, and many first-generation meters are already enrolled in the secure smart meter communication network.
