Smart meters for business

What is a smart meter?

A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2.

SMETS2 meters are different to other smart meters as they continue to work even if you change energy supplier.

Data is transmitted through a communications hub to a company called DCC (Data and Communications Company). DCC manages the communications infrastructure that connects smart meters with the business systems of energy suppliers and network operators via a secure wireless network.

Once you're connected we'll regularly receive your smart meter readings. You'll no longer need to send us manual meter readings and you'll get more accurate bills as you'll only be charged for the energy you've used.

Not everyone is eligible to have a smart meter installed due to metering set up requirements and/or poor signal issues. If you've applied for a smart meter, but are not currently eligible to have one, we'll send you a letter explaining next steps.

Read our Business smart meter FAQs

How can a smart meter help my business support net zero?

Choosing a smart meter is a simple step that can make a significant difference for your business and the planet. Smart meters provide real-time insights into your energy use. This helps you cut waste, lower costs, and reduce carbon emissions. By using energy more efficiently, your business supports the UK’s transition to a low-carbon future.

What are the benefits of smart meters for small businesses?

Smart meters give small businesses accurate bills, real-time energy tracking, and eliminate manual meter readings, making it easier to manage costs. Installation is quick with minimal disruption, and you only pay for what you use, meaning no more estimated bills.

Do smart meters increase my business energy bills?

No, smart meters don’t increase your bills. They help make them more accurate by sending automatic readings, so you only pay for what you use, not estimates.

Will my business be charged if I get a smart meter?

No, installation is free for eligible businesses, and there’s no extra cost for the meter itself.

Do I have to pay for a smart meter?

No, smart meter installation is provided at no additional cost.

Why are smart meters important for the Market-wide Half-Hourly Settlement?

Smart meters send accurate energy readings every 30 minutes, which Market-wide Half-Hourly Settlement (MHHS) uses to settle your energy use based on real data rather than estimates. This means fairer bills, smarter energy management, and supports a cleaner, more efficient energy future. Existing customers can request a smart meter upgrade today.

Why do British Gas business upgrade all their customer's smart meters?

Smart meters are part of a nationwide effort to modernise the energy system and reduce carbon emissions. The UK Government aims to install smart meters in all homes and businesses by the end of 2025. Currently, over 21.5 million smart meters are in place, with 8 million installed by British Gas.

Smart meters are key to upgrading the UK's outdated energy system and to reaching net zero by 2050, slashing carbon emissions by as much as 45 million tonnes - the equivalent of taking 26 million cars off the road for a year.

Read more at Smart Energy GB and Government guidance on Smart meters.

Find out more ways to reduce your carbon footprint.

• Renewable business energy - it's quick and easy to switch to green energy and help your business become more sustainable

• Energy saving tips - ways to use less and manage your business energy more efficiently

I’m a Lite customer, do I need to have a smart meter?

If you choose our British Gas Lite product, we’ll provide a smart meter if you don’t already have one.

With smart meters, we’ll automatically receive your readings so you will get accurate bills and only be charged for the energy you've used.

Can I get a business smart meter if I rent my premises?

Yes, as long as you’re the account holder and have permission to access the meter, you can request a smart meter upgrade

Can I switch energy supplier with a smart meter?

Yes, you can switch suppliers with a smart meter. If you have a newer SMETS2 meter, smart features will continue; older SMETS1 meters may need to be upgraded to retain full functionality.

I’m a British Gas business customer, how can I request my smart meter data?

If you have a business smart meter that's submitting reads and you're receiving accurate bills, you'll be able to request your smart meter data.

To do this, all you need to do is chat with us and well email you within 10 working days. If we can't access your data well let you know.

I’m a Lite customer, how can I access my smart meter data?

You or a third party you’ve nominated/broker) can now view 12 months historical smart consumption data.

To do this, all you need to do is chat with us and we’ll email you within 10 working days. If we can’t access your data we’ll let you know.

What is CoMCoP and why does it matter for smart meters?

CoMCoP (Consolidated Metering Code of Practice) sets the standards for energy suppliers to provide a professional and consistent experience when installing smart meters for business customers. It ensures clear communication, minimal disruption, and ongoing support, even if a smart meter cannot be installed. You can trust that the process is managed with care and transparency.

Why has my smart meter stopped sending readings?

If your smart meter has stopped sending readings, it may have temporarily lost connection. It usually reconnects itself, but if the issue persists, visit My business smart meter is not working - what can I do? to learn about common issues and what to do next.