Welcome MoneyPlus customers

Relax, you’re with an energy supplier you can trust.

What’s happening now – key information

If you were due a credit from Moneyplus we’ve now applied them all. You should have also now received your final bill.

Things have recently changed and we’ve now agreed with the administrators that we’ll take on outstanding debits from Moneyplus – we are currently waiting for them to send through the data before we apply it to your account – we’ll keep this page updated with information as we receive it.

We are also in the process of transferring Direct Debits over from Moneyplus and will let you know once this happens. If you have any outstanding debt from Moneyplus it will be added to your Direct Debit payments, if you have one set up.

MoneyPlus Energy British Gas information

  • Last updated: Thursday 12th May
  • Next update: Thursday 19th May

For urgent enquiries:

Credit customers can call us on
0333 202 9753 1

Pay As You Go customers on
0333 202 9691 1

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

Final bills and balances from MoneyPlus

If you were due a credit from Moneyplus we’ve now applied them all. You should have also now received your final bill.

Things have recently changed and we’ve now agreed with the administrators that we’ll take on outstanding debits from Moneyplus – we are currently waiting for them to send through the data before we apply it to your account – we’ll keep this page updated with information as we receive it.

We are also in the process of transferring Direct Debits over from Moneyplus and will let you know once this happens. If you have any outstanding debt from Moneyplus it will be added to your Direct Debit payments, if you have one set up.

MoneyPlus have incorrectly applied a £5 charge to some customers for cancelling their Direct Debit in their final bills. They know that this is wrong, and won't apply the charge to the final balance, but they won't be sending out updated bills.

Direct Debit customers

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

If you previously had a Direct Debit with Moneyplus, we are in the process of transferring Direct Debits over and will let you know once this happens.

If you've cancelled your previous Direct Debit, or want to set one up yourself, you can also do so quickly and easily by logging in to your online account below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Set up a Direct Debit

Your online account

Great news – you can now register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register online

Contract packs and meter readings

You should now have your contract pack. We’re using information provided to us by Moneyplus which includes your Personal Projection which estimates your energy use and the meter reading information that was used to close your account. Where appropriate, we'll use this reading to open your account with us. If the readings change we may need to send you a replacement bill.

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

Send us a meter reading

Your new tariff

We've created a new tariff for credit customers called Price Promise Apr 2022. It has fixed rates until 30th April 2022.

We know the energy market is daunting at the moment and you want a great deal - we're working on some great new tariffs and will be in touch about this soon.

You can find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 10th September, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill if sent after the 10th November. 

Tariff Information Page

Still have a question about your switch?  You can view our detailed FAQs about your transfer from MoneyPlus Energy below.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay. You can trust us to keep you powered this winter.

Simple and affordable energy

We provide our customers with a simple and efficient service, giving you peace of mind when you switch over to us. We put a lot of energy into keeping our customers happy, and pride ourselves on providing affordable prices that our customers can afford. We’re here to help.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We'll also match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas

Rewards

We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.