Welcome MoneyPlus customers

Relax, you’re with an energy supplier you can trust.

We’re your new energy supplier

MoneyPlus Energy has left the energy supply market. Ofgem, the energy regulator, has appointed British Gas to be your new supplier, from Saturday 11th September 2021.

If you need to speak to someone, you can call us on 0333 202 9753 1 (Direct Debit or quarterly payments) or 0333 202 9691 1 (Pay As You Go). But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency.

We’ve created a detailed FAQ page which answers everything you need. You can also keep coming back here for regular updates.

MoneyPlus Energy British Gas information

  • Last updated:  4.30pm Thursday 21st October
  • Next update: 28th October 2021

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

Our FAQs

What’s happening now - key information

We’re working with MoneyPlus Energy to move all your details over to us.

All MoneyPlus Energy customers have been contacted by text, email or letter. If you haven’t heard anything from us yet, please check your email spam folder.

We’re still in talks with the administrators and other parties about customer debts and credit balances – please see the final bills from MoneyPlus section below. We expect this could take another two to four weeks.

Contract packs

Your personal contract pack will be coming in the next few weeks. We’re using data provided to us – so if anything’s not quite right, please wait a bit longer - we’ll be able to update your details soon.

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

Please see below for information on Direct Debits.

Meter readings

If you haven’t yet, please submit a meter reading to MoneyPlus Energy on their website. This will make sure your final balance with MoneyPlus Energy is based on your actual energy usage.

We also need a meter reading to set up your new account.  If you have a smart meter, we’ll aim to get a reading from your meter directly. If you’ve already submitted one – thanks. If not, just use the button below.

Send us a meter reading

Your online account

Great news – you can now register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register online

Direct Debit customers

If you previously paid by Direct Debit, please don't cancel it.   

Now your account is nearly setup, we’ll be getting in touch to invite you to set up a Direct Debit. All eligible customers should hear from us over the next two weeks.

Your new tariff

We've created a new variable tariff for you in line with the energy price cap, called Price Promise Apr 2022.  

When your account’s ready, you’ll be able to select a fixed tariff from our great range, allowing you to lock-in the price of your energy, giving you peace of mind.

You find detailed info on your new tariff by looking it up here:

Tariff Information Page

Final bills from MoneyPlus

MoneyPlus Energy’s administrators are finalising your accounts. So expect your final bill soon, with your debit or credit balance. If you want a more accurate final bill, there’s still time to submit your meter readings. Credit on your bill will move over to your British Gas account in around four to six weeks, while any debit will be picked up by the administrators.

Our FAQs

Still have a question about your switch?  You can view our detailed FAQs about your transfer from MoneyPlus Energy below.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay. You can trust us to keep you powered this winter.

Simple and affordable energy

We provide our customers with a simple and efficient service, giving you peace of mind when you switch over to us. We put a lot of energy into keeping our customers happy, and pride ourselves on providing affordable prices - we’re here to help.

Find out how

Go Green

With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.