Welcome to British Gas

Nabuh Energy has been part of British Gas since April 2021. We'll now be transferring your Nabuh Energy account over to British Gas as we focus on building a better experience for you.

This page will give you everything you need to know, including detailed FAQs on your transfer from Nabuh Energy.

Sit back, relax and let us take care of everything

At the moment we are getting your accounts set up and will take care of everything – you don’t need to do anything.

What’s happening now?

We’re working with Nabuh Energy to move all your details over to us. We'll keep you up to date with everything you need to know. You'll receive your new contract pack shortly. 

You may receive an invitation to set up your online account with British Gas.

If you’re thinking about moving away from British Gas we recommend waiting until your account is fully transferred before doing so.

Need to contact us urgently?

Direct Debit customers

Your Direct Debit will be securely moved across to your new British Gas account so you don’t need to worry about changing it.

If a payment is missed while the Direct Debit is being transferred over, you can make a one-off payment to British Gas easily to clear this balance.

If you didn’t have a Direct Debit with Nabuh Energy, but would like to set one up, just click below – Direct Debit is the cheapest way to pay for your energy as you get a Direct Debit discount.

Set up a Direct Debit

Your online account

Great news – you can now register for your online British Gas account and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for an online account

Your tariff

We're moving you to a new tariff that is in line with your current Nabuh Energy tariff.

You will find detailed info on your new tariff by looking it up below.

Tariff Information Page

Pay As You Go customers

Please continue to top-up as normal.

New British Gas top-up keys and cards are being sent out at the moment – please make sure you use these as soon as they arrive. Please be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups.

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.

Top-up locations

Meter readings

We’ll need you to submit a meter reading to set up your new account, which you can do by clicking the link below. If you have a smart meter, we’ll aim to get your meter reading directly. If you’ve already provided us with a meter reading, you don’t need to do it again.

Send us a meter reading

Nabuh Migration FAQs

General

Why is my account moving to British Gas? What’s happening to Nabuh Energy?

Nabuh Energy has been part of British Gas since April 2021. We're now transferring Nabuh accounts over to British Gas as we focus on building a single, better experience for our customers. This means we will be closing down the Nabuh Energy brand.

Will there be any disruption to my energy?

There won’t be any interruption to your energy supply during your transfer to British Gas.

What if I don’t want to move to British Gas?

We’re moving all customers across to British Gas and closing the Nabuh Energy brand. If you don’t want to move to British Gas you can apply to move to another supplier. If the transfer to British Gas is already in progress though you will need to wait until this is completed to move to another supplier.

Can I still access my Nabuh account?

You will still be able to log in to your Nabuh account to see historical information. Once your supply has been transferred to British Gas you will then see information, from that date, in your British Gas account. You’ll be sent a link to set up your online account from British Gas.

When will my account move over to British Gas?

Once you have received a letter/email telling you your account is being moved over then this should take place within a few weeks. British Gas will be contacting you to update you on the progress of the move.

How do I contact British Gas?

Contact us at Nabuh with any questions before your account has moved. Once your account has moved, you’ll need to speak to British Gas for any support. You can find support on the British Gas website here: britishgas.co.uk/help-and-support/. If you can’t find the answer to your question you can contact them on webchat from that page. Credit customers should call: 0333 202 9571. PAYG customers should call: 0333 202 9845.

How do I access my new British Gas account?

You’ll be sent a link to set up your online account from British Gas to the email address we have on your Nabuh account. The log in link is: britishgas.co.uk/identity/ - if your email address has changed, please contact British Gas so they can add the correct email to your account and send you an email to register. You can also register here: britishgas.co.uk/identity/register.

Will my prices/tariff change?

For most customers, the rates you pay, standing charges and unit rates, will stay the same. The tariff name will change but this will not impact how much you pay. You’ll see your new tariff name in your welcome comms from British Gas. Where rates may need to change for customers, we’ll be giving you advanced notice. This will be customers on fixed rate or discount tracker tariffs.

I have two accounts with Nabuh but have only been contacted about one of them

If you have another Nabuh account on a different payment method, we’ll contact you separately about that account.

Complaints

If you have an existing complaint with Nabuh you will still be migrated to British Gas.

I’m repaying debt on my account/meter

Your balance will be transferred over, if you are repaying debt via Direct Debit this will continue. If your meter is collecting a debt repayment, we will contact you to ensure that you continue to repay the correct amount.

I have a debit/credit on my account/meter

We’ll calculate your account balance before your transfer, any balance, either credit or debit, will be applied to your new British Gas account. If you top up with a key or card your balance will remain the same. If you have a smart meter, balances will be transferred over.

I’ve just moved in/didn’t know I was with Nabuh

That’s fine, let us know when you moved in and your contact details and we’ll get your online account set up for you.

Will my smart meter/In-home-display still work?

If you have a smart meter, it may stop sending us readings automatically once you’ve moved to British Gas. If you have an In-Home Display this may also stop working. Don’t worry, we’ll be getting this up-and-running as soon as possible and we’ll contact you if we require meter readings to keep your account up to date.

Credit customer

What happens to my Direct Debit?

We’re moving across active Direct Debits; however, this may take a few weeks to set up. You don’t need to cancel your Direct Debit with Nabuh. The Direct Debit amount and the date it’s taken will remain the same. If a payment is missed while the Direct Debit is being transferred and you want to make a one-off payment to British Gas to keep up to date with your balance you can do this via:

Prepay customer

Can I still top up at PayPoint and Payzone?

You’ll no longer be able to top up at PayPoint outlets once your account is moved to British Gas. You can still top up at either Payzone or the Post Office. Find your nearest Payzone outlet at storelocator.payzone.co.uk

Can I still use my Nabuh key/card to top up?

British Gas will be sending you a new card/key to use when you need to top up your meter. Any balance on your meter will remain available to you. Once you have received your new card/key from British Gas please dispose of your old one from Nabuh and use your new card/key instead.

Why is my meter changing from prepay mode to credit mode to move me to British Gas? What does this mean for me?

Due to the type of meter you have we can’t move your meter across to British Gas in prepay mode so we need to change your meter mode to credit for the transfer. Any balance currently on your meter will be applied to your account, credit or debit. We recommend you set up a Direct Debit on your account to pay for the energy you use in credit mode. This would also allow you to access the Direct Debit discount on your rates. If you don’t set up a Direct Debit, we’ll send you a bill every three months and you’ll need to pay it within 14 days.

When can my smart meter go back to prepay mode?

If you want to move back to prepay following the transfer to British Gas then simply contact us after you’ve been on supply for at least a month so we can arrange this for you.

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses.2 We’ve also been around for 200 years so rest assured we’re here to stay.

There’s more to us than gas and electricity

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go green with British Gas

Rewards

We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.