Welcome People's Energy customers
Sit back, relax and let us take care of everything.
What’s happening now – key information
We’re still receiving credit balances from People’s Energy and expect this to continue into May. This isn’t always a simple process we are reliant on People’s Energy to supply the information to us - it also takes us some time to validate the information before applying the balances. If you are not with British Gas we will be sending you a cheque for your credit shortly.
We also wanted to let you know that because you are on a variable tariff, the price of your energy went up when the new Ofgem energy price cap changed on 1st April 2022. You can find more information on the price cap here.
In the meantime, it'll help us to know a little bit about you. This will help us set you up, keep you informed and reduce any complications.
People's Energy British Gas information
- Last updated: Thursday 12th May
- Next update: Thursday 19th May
For urgent enquiries:
Credit customers can call us on
0333 202 1052 1
Pay As You Go customers on
0333 202 9742 1
Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.
Final bills and balances from People’s Energy
We’re still receiving credit balances from People’s Energy and expect this to continue into May. If you are not with British Gas we will be sending you a cheque for your credit shortly.
Any outstanding debits you may have with People's Energy won't be transferred to British Gas, so we won't be able to help with any queries about that - the administrators will be in touch with you directly.
Direct Debit customers
All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.
If you previously had a Direct Debit with People’s Energy, we have begun receiving Direct Debit information from them and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.
If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too, please follow the link below.
If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.
Your online account
Great news – you can register for your online British Gas account, and download our award-winning mobile app.
It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.
Contract packs and meter readings
You should have now received your contract pack. We’re using information provided to us by People’s Energy which includes your Personal Projection which estimates your energy use and the meter reading information that was used to close your account. Where appropriate, we'll use this reading to open your account with us. If the readings change we may need to send you a replacement bill.
Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.
Pay As You Go customers – top-up locations
Pay As You Go customers - please continue to top-up as normal.
New British Gas payment devices are being sent out at the moment - please make sure you use these as soon as they arrive. Be aware that British Gas top-ups are available at PayZone and the Post Office. We don’t support PayPoint top-ups.
You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details
Your new tariff
We've created a new variable tariff for you in line with the energy price cap, called The People's Tariff. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.
We know the energy market is daunting at the moment and you want a great deal - we're working on some great new tariffs and will be in touch soon.
You can find detailed info on your new tariff by looking it up on the link below.
We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 19th September, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill if sent after the 10th November.
Still have a question about your switch? You can view our detailed FAQs about your transfer from People's Energy.
Why stay with British Gas?
We supply gas and electricity to more than 7 million homes and businesses 2 We’ve also been around for 200 years so rest assured we’re here to stay. Plus, all our fixed electricity tariffs are zero carbon as standard.
There’s more to us than gas and electricity
We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.
British Gas is an ethical, socially-conscious supplier that puts the our customers and the environment first. We also try to provide reasonable prices that our customers can afford.
With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.
We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.
We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.
Telephone lines are open Monday - Friday, 9am - 5pm.
Source: Centrica Interim Results June 2021.