Welcome People's Energy customers

Sit back, relax and let us take care of everything.

We’re your new energy supplier

When People's Energy stopped trading, our industry regulator Ofgem, asked British Gas to take over your energy supply. Your switch to British Gas is in progress.

If you need to speak to someone, you can call us on 0333 202 1052 (Direct Debit or quarterly payments) or 0333 202 9742 (Pay As You Go). But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency.

We’ve created a detailed FAQ page below which answers everything you need. You can also keep coming back here for regular updates.

Our FAQs

People's Energy British Gas information

  • Last updated: 4.30pm Thursday 21st October
  • Next update: 28 October 2021

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

General FAQs

Business customer FAQs

What’s happening now

We’re working with People’s Energy to move all your details over to us.

We’ve got in touch with all affected customers recently by text, email and letter. If you haven’t heard anything from us yet, please check your email address’ spam folder.

We’re still in talks with the administrators and other parties about customer debts and credit balances – we’ll update this page when we have further information. We expect this could take another four to six weeks.

Contract packs

You’ll receive your personal contract pack over the next few weeks. We’re using data provided to us – so if anything’s not quite right, please wait a bit longer - we’ll be able to update your details soon.

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start. See below for information on Direct Debits.

Meter readings

If you haven’t yet, please submit a meter reading to People's Energy on their website.  This will make sure your final balance with People’s Energy is based on your actual energy usage.

We also need a meter reading to set up your new account. If you have a smart meter, we’ll aim to get a reading from your meter directly. If you’ve already submitted one – thanks. If not, just use the button below.

Send us a meter reading

Your online account

Great news – you can register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for your online account

Direct Debit customers

If you previously paid by Direct Debit, please don't cancel it.   We're aiming to make your switch even smoother by transferring your current Direct Debit over from People's Energy to us.   

The Direct Debit transfer will take around another four weeks, and we’ll be in touch with all the details.

If you’ve already cancelled yours, or you just want to set one up yourself, that’s fine too – it’ll be around two weeks until your account is ready to set one up.

Pay As You Go customers – top-up locations

Pay As You Go customers - please continue to top-up as normal.

We'll send your new British Gas key and/or card shortly. Please be aware that British Gas top-ups are available at PayZone and the Post Office.  We don’t support PayPoint top-ups.

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details:

Top up details and locations

Your new tariff

We've created a new variable tariff for you in line with the energy price cap, called The People's Tariff. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

When your account’s ready, you’ll be able to select a fixed tariff from our great range, allowing you to lock-in the price of your energy, giving you peace of mind.

You find detailed info on your new tariff by looking it up below:

Tariff Information Page

Still have a question about your switch? You can view our detailed FAQs about your transfer from People's Energy.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 1  We’ve also been around for 200 years so rest assured we’re here to stay.

There’s more to us than gas and electricity

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

British Gas is an ethical, socially-conscious supplier that puts the our customers and the environment first. We also try to provide reasonable prices that our customers can afford.

Find out how

Go Green

With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Source: Centrica Interim Results June 2021.