Welcome PFP Energy customers

Sit back, relax and let us take care of everything.

What’s happening now – key information

You should have now had your credit balance applied to your account - if you are no longer with British Gas you’ve been sent you a cheque. We're still processing debit balances and will update this page when we have more information. You should have now also received your final bill from PFP.

PFP Energy British Gas information

  • Last reviewed: Thursday 4th August
  • Next review: Thursday 11th August

Direct Debit customers

If you previously had a Direct Debit with PFP Energy, we have begun receiving Direct Debit information from them and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too, please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Set up a Direct Debit

Your online account

If you haven’t already, you can register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for your online account

Meter readings

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

Send us a meter reading

Your tariff

We initially created a tariff for credit customers called Price Promise Apr 2022. It had fixed rates until 30th April 2022. If you’ve since moved onto a variable-rate tariff, and would like to move back to a fixed-rate tariff, we aren't able to offer you a fixed-rate tariff at the moment as a result of the highly-turbulent energy market. Please bear with us while we work to bring a competitive deal to you.

If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff. We wanted to let you know that because it’s a variable tariff, it will be affected by the new Ofgem energy price cap changes on 1st April 2022. Find out more about the price cap here.

You can find detailed info on your new tariff by looking it up on the link below.

Tariff Information Page

Pay As You Go customers – top-up locations

British Gas payment devices have now been sent out - please make sure you use these as soon as they arrive. Be aware that British Gas top-ups are available at PayZone and the Post Office.  We don’t support PayPoint top-ups.

Please click below for more information on top-ups and location details:

Top up details and locations

Need to speak to someone urgently?

If you need to speak to someone, you can call us on 0333 202 97531 (Direct Debit or quarterly payments) or 0333 202 96911 (Pay As You Go). Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

Still have a question about your switch? You can view our detailed FAQs about your transfer from PFP Energy.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay. Plus, all our fixed electricity tariffs are zero carbon as standard.


We pride ourselves on being affordable, fair and completely transparent with our customers. We work hard to create tariffs that are reasonably priced to the public, so that your energy bills are one less thing to worry about. We hope you stay with us and give us the opportunity to meet your needs.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can also match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.