Welcome PFP Energy customers

Sit back, relax and let us take care of everything.

We’re your new energy supplier

When PFP Energy stopped trading on 10th September, the industry regulator, Ofgem, asked British Gas to take over your energy supply. 

If you need to speak to someone, you can call us on 0333 202 97531 (Direct Debit or quarterly payments) or 0333 202 96911 (Pay As You Go). But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency.

Please be aware this isn’t a normal switch and we are reliant on information being passed to us from external parties, so please be as patient as possible while we transfer your account over.

We’ve created a detailed FAQ page which answers everything you need.  And you can keep coming back here for regular updates.

Some of the customer data that PFP Energy is transferring across is missing at the moment - if you receive communication from us requesting more information please get in touch with your details as soon as possible.

Provide your details

PFP Energy British Gas information

  • Last updated: Thursday 20th January
  • Next update: Thursday 27th January

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

PFP Energy general FAQs

PFP Energy business FAQs

What’s happening now - key information

We’re working with PFP Energy to move all your details over to us.

All PFP Energy customers have been contacted by text, email & letter. If you haven’t heard anything from us yet, please check your email spam folder.

We have agreed with the administrators and other parties that we will take on both customer debits and credits - we are in the process of confirming these balances and we will then move them over - we'll update this page when we have further information.

Final bills and balances from PFP Energy

We’ve now finalised talks with the administrators and other parties for the closure of PFP customer accounts. We’ve agreed that we will take on both customer debits and credits and are in the process of confirming these balances and will move them over and let you know the amounts. This will take a little more time and we hope to notify you in next four weeks. PFP will shortly also be sending through your final bills. Any credit balance owing is protected by Ofgem.  

Direct Debit customers

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

If you previously had a Direct Debit with PFP Energy, we've been talking to their administrators to try and transfer it over to us, but it’s taking some time. If you don’t want to wait, you can go online now and set up a Direct Debit with us quickly and easily by logging on to your online account below.

If we’re unable to transfer your Direct Debit over, we’ll be getting in touch to invite you to set one up anyway. All eligible customers should hear from us over the next few weeks.

Set up a Direct Debit

Your online account

Great news – you can register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for your online account

Contract packs and meter readings

You should have now received your contract pack. We’re using information provided to us by PFP Energy, including your Personal Projection which estimates your energy use – so if anything’s not quite right, please let us know as soon as possible and we can update your details.

We’d like you to submit a meter reading to set up your new account. If you have a Smart meter, we’ll aim to get a reading from your meter directly. If you’ve already provided British Gas with a meter reading, you don’t need to do it again.

Send us a meter reading

Your new tariff

We've created a new variable tariff for you in line with the energy price cap, called Price Promise Apr 2022.  If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

We know the energy market is daunting at the moment and you want a great deal - we're working on some great new tariffs and will be in touch soon. 

You can find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 10th September, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill if sent after the 10th November. 

Tariff Information Page

Dual fuel customers

Some customers who had both gas and electricity with PFP Energy have only received a contract pack for one fuel from us so far.

If that’s you, we’re sorry.  Both your energy supplies are covered by British Gas.

There was an issue with the data transfer and some customers only received a contract pack for one fuel. You should now have received your other contract pack. We can't merge your accounts, so you'll have two separate accounts and two Direct Debits.

Still have a question about your switch? You can view our detailed FAQs about your transfer from PFP Energy.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay. Plus, all our electricity tariffs are zero carbon as standard.


We pride ourselves on being affordable, fair and completely transparent with our customers. We work hard to create tariffs that are reasonably priced to the public, so that your energy bills are one less thing to worry about. We hope you stay with us and give us the opportunity to meet your needs.

Find out how

Go Green

With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can also match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.