Welcome PFP Energy customers

Sit back, relax and let us take care of everything.

What’s happening now – key information

All credits have now been applied to customer accounts – if you are not a customer of British Gas you will be receiving a cheque shortly. We are still processing debit balances and these will be applied to your accounts soon. You should have now also received your final bill from PFP.

In the meantime, it'll help us to know a little bit about you. This will help us set you up, keep you informed and reduce any complications.

Provide your details

PFP Energy British Gas information

  • Last updated: Thursday 12th May
  • Next update: Thursday 19th May

For urgent enquiries:

Credit customers can call us on 
0333 202 9753 1

Pay As You Go customers on
0333 202 9691 1

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

PFP Energy general FAQs

PFP Energy business FAQs

Final bills and balances from PFP Energy

All credits have now been applied to customer accounts – if you are not a customer of British Gas you will be receiving a cheque shortly. We are still processing debit balances and these will be applied to your accounts soon. You should have now also received your final bill from PFP.

Direct Debit customers

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

If you previously had a Direct Debit with PFP Energy, we have begun receiving Direct Debit information from them and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too, please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Set up a Direct Debit

Your online account

Great news – you can register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for your online account

Contract packs and meter readings

You should have now received your contract pack. We’re using information provided to us by Neon Reef which includes your Personal Projection which estimates your energy use and the meter reading information that was used to close your account. Where appropriate, we'll use this reading to open your account with us. If the readings change we may need to send you a replacement bill.

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

Send us a meter reading

Your new tariff

We've created a new tariff for credit customers called Price Promise Apr 2022. It has fixed rates until 30th April 2022.

If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff. We wanted to let you know that because it’s a variable tariff, it will be affected by the new Ofgem energy price cap changes on 1st April 2022. Find out more about the price cap here.

You can find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 10th September, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill if sent after the 10th November.

Tariff Information Page

Pay As You Go customers – top-up locations

Pay As You Go customers - please continue to top-up as normal.

New British Gas payment devices are being sent out at the moment - please make sure you use these as soon as they arrive. Be aware that British Gas top-ups are available at PayZone and the Post Office.  We don’t support PayPoint top-ups.

Please click below for more information on top-ups and location details:

Top up details and locations

Dual fuel customers

Some customers who had both gas and electricity with PFP Energy have only received a contract pack for one fuel from us so far.

If that’s you, we’re sorry.  Both your energy supplies are covered by British Gas.

There was an issue with the data transfer and some customers only received a contract pack for one fuel. You should now have received your other contract pack. We can't merge your accounts, so you'll have two separate accounts and two Direct Debits.

Still have a question about your switch? You can view our detailed FAQs about your transfer from PFP Energy.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay. Plus, all our fixed electricity tariffs are zero carbon as standard.


We pride ourselves on being affordable, fair and completely transparent with our customers. We work hard to create tariffs that are reasonably priced to the public, so that your energy bills are one less thing to worry about. We hope you stay with us and give us the opportunity to meet your needs.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can also match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.