Welcome Neon Reef customers

We have now received credit and debit information from Neon Reef and have applied the majority of credits to customer accounts – we’ll be in touch to let you know the amounts. We’ve also started sending cheques to customers who are due a credit but are not with British Gas - please bear with us while this happens.

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

We have begun receiving Direct Debit information from Neon Reef and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Great news – you can now register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

We've created a new variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

When your account’s ready, you’ll be able to select a fixed tariff from our range, allowing you to lock-in the price of your energy, giving you peace of mind.

You will find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 21^st November, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill.

Pay As You Go customers - please continue to top-up as normal.

New British Gas payment devices are being sent out at the moment. Please use your new device as soon as you receive it. Be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.

You should have now received your contract pack. We’re using information provided to us by Neon Reef which includes your Personal Projection which estimates your energy use and the meter reading information that was used to close your account. Where appropriate, we'll use this reading to open your account with us. If the readings change we may need to send you a replacement bill.

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.