Welcome Neon Reef customers

Sit back, relax and let us take care of everything.

What’s happening now - key information

We have now received credit and debit information from Neon Reef and have applied the majority of credits to customer accounts – we’ll be in touch to let you know the amounts. We’ve also started sending cheques to customers who are due a credit but are not with British Gas - please bear with us while this happens.

We also wanted to let you know that because you are on a variable tariff, the price of your energy went up when the new Ofgem energy price cap changed on 1st April 2022. You can find more information on the price cap here.

Neon Reef British Gas information

  • Last updated: Thursday 12th May
  • Next update: Thursday 19th May

For urgent enquiries:

Credit customers can call us on
0333 202 9635 1

Pay As You Go customers on
0333 202 9845 1

Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.

Final bills and balances from Neon Reef

We have now received credit and debit information from Neon Reef and have applied the majority of credits to customer accounts – we’ll be in touch to let you know the amounts. We’ve also started sending cheques to customers who are due a credit but are not with British Gas - please bear with us while this happens.

Direct Debit customers

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

We have begun receiving Direct Debit information from Neon Reef and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Set up a Direct Debit

Your online account

Great news – you can now register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register online

Your new tariff

We've created a new variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

When your account’s ready, you’ll be able to select a fixed tariff from our range, allowing you to lock-in the price of your energy, giving you peace of mind.

You will find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 21st November, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill.

Tariff Information Page

Pay As You Go customers – top-up locations

Pay As You Go customers - please continue to top-up as normal.

New British Gas payment devices are being sent out at the moment. Please use your new device as soon as you receive it. Be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.

Top up details and locations

Contract packs and meter readings

You should have now received your contract pack. We’re using information provided to us by Neon Reef which includes your Personal Projection which estimates your energy use and the meter reading information that was used to close your account. Where appropriate, we'll use this reading to open your account with us. If the readings change we may need to send you a replacement bill.

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

Send us a meter reading

Still have a question about your switch? You can view our detailed FAQs about your transfer from Neon Reef.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay.

There’s more to us than gas and electricity

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.