Welcome Neon Reef customers

We've now completed talks with the administrators and can confirm that we will take on both customer credits and debits. The administrators are currently working through what final bills will be issued and we will update you as soon as we have more information.

It’s a good idea to make a record of your latest meter reading, this will make sure your final balance is based on your actual energy usage. You might also want to keep a copy of your most recent Neon Reef statement and keep it in a safe place. If you can’t find one, a screenshot of your account balance would work well too.

It’s important to us that you’re fully in control of your payments, so during the initial transfer period we’re starting all credit customer accounts on a quarterly bill and cash/cheque payment method.  

If you previously paid by Direct Debit, please don't cancel it.  We'll aim to transfer your current Direct Debit over to us.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too – we’ll let you know when you can.

Great news – you can now register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

We've created a new variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

When your account’s ready, you’ll be able to select a fixed tariff from our range, allowing you to lock-in the price of your energy, giving you peace of mind.

You will find detailed info on your new tariff by looking it up on the link below.

Pay As You Go customers - please continue to top-up as normal.

New British Gas payment devices are being sent out at the moment. Please be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups.

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.

You should have now received your contract pack. We’re using information provided to us by Neon Reef, including your Personal Projection which estimates your energy use – so if anything’s not quite right, please let us know as soon as possible and we can update your details.

We’d like you to submit a meter reading to set up your new account. If you have a Smart meter, we’ll aim to get a reading from your meter directly. If you’ve already provided British Gas with a meter reading, you don’t need to do it again.

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.