Welcome Neon Reef customers
Sit back, relax and let us take care of everything.
What’s happening now - key information
We've now applied your Neon Reef balance to your account - if you're no longer with British Gas we’ve sent you a cheque for your credit. Neon Reef will not be issuing final bills for customers who are in credit.
Neon Reef British Gas information
- Last reviewed: Thursday 4th August
- Next review: Thursday 11th August
Direct Debit customers
We have begun receiving Direct Debit information from Neon Reef and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.
If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too please follow the link below.
If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.
Your online account
If you haven’t already, you can now register for your online British Gas account below, and download our award-winning mobile app.
It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.
When you transferred over to us, we initially moved you onto a variable tariff, "Welcome to British Gas", which is in line with the Ofgem energy price cap. At the moment we aren't able to offer you a fixed-rate tariff as a result of the highly-turbulent energy market - please bear with us while we work to bring a competitive deal to you.
If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.
You will find detailed info on your new tariff by looking it up on the link below.
Pay As You Go customers – top-up locations
British Gas payment devices have now been sent out. Please use your new device as soon as you receive it. Be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups
You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.
Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.
Need to speak to someone urgently?
If you need to speak to someone urgently - credit customers can call us on 0333 202 96351 and Pay As You Go customers can call us on 0333 202 98451. Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.
Still have a question about your switch? You can view our detailed FAQs about your transfer from Neon Reef.
Why stay with British Gas?
We supply gas and electricity to more than 7 million homes and businesses 2 We’ve also been around for 200 years so rest assured we’re here to stay.
There’s more to us than gas and electricity
We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.
With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.
We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.
We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.
Telephone lines are open Monday - Friday, 9am - 5pm.
Source: Centrica Interim Results June 2021.