Welcome Neon Reef customers

We have begun receiving Direct Debit information from Neon Reef and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

If you haven’t already, you can now register for your online British Gas account below, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

When you transferred over to us, we initially moved you onto a variable tariff, "Welcome to British Gas", which is in line with the Ofgem energy price cap. At the moment we aren't able to offer you a fixed-rate tariff as a result of the highly-turbulent energy market - please bear with us while we work to bring a competitive deal to you.

If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

You will find detailed info on your new tariff by looking it up on the link below.

British Gas payment devices have now been sent out. Please use your new device as soon as you receive it. Be aware that British Gas top-ups are available at Payzone and the Post Office. We don’t support PayPoint top-ups

You might want to start planning now, ready for your new devices arriving. Please click below for more information on top-ups and location details.

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.