Welcome Social Energy Supply Ltd customers

Sit back, relax and let us take care of everything.

What’s happening now - key information

All customers who are due a credit should have now received it. We’re back in talks with the administrators to decide if we will take on outstanding debits from Social Energy Supply Ltd and we’ll keep this page updated with information as we receive it.

We also wanted to let you know that because you are on a variable tariff, the price of your energy went up when the new Ofgem energy price cap changed on 1st April 2022. You can find more information on the price cap here.

Social Energy Supply Ltd British Gas information

  • Last reviewed: Thursday 30th June
  • Next review: Thursday 7th July

Direct Debit customers

All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.

If you previously had a Direct Debit with Social Energy Supply Ltd, we have begun receiving Direct Debit information from them and are currently transferring them over. We need to check this information before creating your Direct Debit plan. We will be in touch once this has been created and you’ll have the notice from us before any payments are taken.

If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too please follow the link below.

If you set up a Direct Debit with us you'll be sent a statement every six months, twice per year. It therefore may take up to six months for you to receive your first British Gas statement. This does not affect the frequency of your payments.

Set up a Direct Debit

Your online account

Great news – you can register for your online British Gas account, and download our award-winning mobile app.

It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.

Register for your online account

Meter readings

Providing us with a meter reading is essential to making sure that you only pay for the energy you use and that your payment plan is accurate. If you’ve provided us with your email address or telephone number we’ll continue to ask you to provide a meter reading when your bill is due to help you keep on track.

Your tariff

We've created a variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas - we’ll let you know when it’s coming to an end and what your options are. If you’re a Pay As You Go customer, you’re on our affordable Safeguard PAYG tariff.

You will find detailed info on your new tariff by looking it up on the link below.

We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 21st November, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill.

Tariff Information Page

Smart Export Guarantee Scheme

The Smart Export Guarantee Scheme (SEG) allows small generators of renewable energy to receive payments for the electricity they export to the electricity network.

We are aware that some of our customers had a SEG tariff with their previous supplier so here are some links to help you - this includes information on other suppliers that offer competitive SEG tariffs - although we welcome you to British Gas, you are also free to sign up with another supplier if you find a more suitable deal:

If you would like to apply for a British Gas SEG tariff, you’ll find all the information you need here.

Need to speak to someone urgently?

If you need to speak to someone urgently, you can call us on 0333 202 96351. Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency

Still have a question about your switch? You can view our detailed FAQs about your transfer from Social Energy Supply Ltd.

Our FAQs

Why stay with British Gas?

We supply gas and electricity to more than 7 million homes and businesses 2  We’ve also been around for 200 years so rest assured we’re here to stay.

There’s more to us than gas and electricity

We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.

Find out how

Go Green

With zero carbon fixed tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.

We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.

Go Green with British Gas


We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.

Discover rewards

Additional information

  1. Telephone lines are open Monday - Friday, 9am - 5pm.

  2. Source: Centrica Interim Results June 2021.