Welcome Social Energy Supply Ltd customers
Sit back, relax and let us take care of everything.
We’re your new energy supplier
When Social Energy Supply Ltd stopped trading on 21st November, our industry regulator Ofgem, asked British Gas to take over your energy supply. Don’t worry, you’re in safe hands, and your supply won’t be affected.
If you need to speak to someone, you can call us on 0333 202 9635 1. But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency.
Please be aware this isn’t a normal switch and we are reliant on information being passed to us from external parties, so please be as patient as possible while we transfer your account over.
We’ve created a detailed FAQ page which answers everything you need. And you can keep coming back here for regular updates.
If you are a Social Energy Ltd equipment customer (you have a solar battery installed) then this part of Social Energy is continuing to trade. Visit Social Energy for more information.
In the meantime, it'll help us to know a little bit about you. This will help us set you up, keep you informed and reduce any complications.
Social Energy Supply Ltd British Gas information
- Last updated: Thursday 20th January
- Next update: Thursday 27th January
Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.
What’s happening now - key information
We’re working with Social Energy Supply Ltd to move all your details over to us.
All Social Energy Supply Ltd customers have been contacted by text, email & letter and should have received a contract pack. Please check your email spam folder.
We’ll do our best to make your switch to us as smooth and easy as possible. You don't need to take any action immediately - the advice from Ofgem is to wait until your new account is set up until you do anything else. We expect it to take four-six weeks to get your account fully up-and-running.
We’ve now finalised talks with the administrators and other parties about any credits on your previous account – we’ll be in touch soon to let you know the amount.
Final bills and balances from Social Energy Supply Ltd
We’ve now finalised talks with the administrators and other parties for the closure of Social Energy Supply Ltd customer accounts. We have agreed that we will take on customers credit balances - we are in the process of confirming these balances and will then move them over and let you know the amounts. This will take a little more time and we hope to notify you in next four weeks. Any credit balance owing is protected by Ofgem.
Any outstanding debt you may have with Social Energy Supply Ltd won't be transferred to British Gas, so we won't be able to help with any queries about that - the administrators will be in touch with you directly.
Direct Debit customers
All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start.
If you previously paid by Direct Debit, please don't cancel it. We'll aim to transfer your current Direct Debit over to us.
If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too – we’ll let you know when you can.
Your online account
Great news – you can register for your online British Gas account, and download our award-winning mobile app.
It’s a great way to stay informed about the progress of your new account. You can see the status of your switch and submit meter readings. When your account is fully set up, you’ll be able to manage your payments and personal information too.
Contract packs and meter readings
You should have now received your contract pack. We’re using information provided to us by PFP Energy, including your Personal Projection which estimates your energy use – so if anything’s not quite right, please let us know as soon as possible and we can update your details.
We’d like you to submit a meter reading to set up your new account. If you have a Smart meter, we’ll aim to get a reading from your meter directly. If you’ve already provided British Gas with a meter reading, you don’t need to do it again.
You might also want to make a record of your most recent statement from Social Energy Supply Ltd and keep it in a safe place. If you can’t find one, a screenshot of your account balance would work well too.
Your new tariff
We've created a new variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas.
When your account’s ready, you’ll be able to select a fixed tariff from our range, allowing you to lock-in the price of your energy, giving you peace of mind.
You will find detailed info on your new tariff by looking it up on the link below.
Smart Export Guarantee Scheme
The Smart Export Guarantee Scheme (SEG) allows small generators of renewable energy to receive payments for the electricity they export to the electricity network.
We are aware that some of our customers had a SEG tariff with their previous supplier so here are some links to help you - this includes information on other suppliers that offer competitive SEG tariffs - although we welcome you to British Gas, you are also free to sign up with another supplier if you find a more suitable deal:
- Smart Export Guarantee | Solar Energy UK
- Smart Export Guarantee (SEG): How Much Could You Save? | OVO Energy
- Smart Export Guarantee | Gas and Electricity Company | ScottishPower
If you would like to apply for a British Gas SEG tariff, you’ll find all the information you need here.
Still have a question about your switch? You can view our detailed FAQs about your transfer from Social Energy Supply Ltd.
Why stay with British Gas?
We supply gas and electricity to more than 7 million homes and businesses 2 We’ve also been around for 200 years so rest assured we’re here to stay.
There’s more to us than gas and electricity
We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.
With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.
We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.
We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.
Telephone lines are open Monday - Friday, 9am - 5pm.
Source: Centrica Interim Results June 2021.