Welcome Zebra Power customers
Sit back, relax and let us take care of everything.
We’re your new energy supplier
When Zebra Power stopped trading on 7th November, our industry regulator Ofgem asked British Gas to take over your energy supply. Don’t worry, you’re in safe hands, and your supply won’t be affected.
If you need to speak to someone, you can call us on 0333 202 9571 1. But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency.
We’ve created a detailed FAQ page which answers everything you need. And you can keep coming back here for regular updates.
In the meantime, it'll help us to know a little bit about you. This will help us set you up, keep you informed and reduce any complications.
Zebra Power British Gas information
- Last updated: Thursday 2nd December
- Next update: Thursday 9th December
Our lines are very busy. We’re prioritising our vulnerable customers, so please don’t call us right now unless it’s an emergency.
What’s happening now - key information
We’re working with Zebra Power to move all your details over to us.
You should have received a text, email, letter and contract pack from us. Please check your email spam folder.
We’ll do our best to make your switch to us as smooth and easy as possible. You don't need to take any action immediately - the advice from Ofgem is to wait until your new account is set up until you do anything else. We expect it to take four-six weeks to get your account fully up-and-running.
We’re in talks with the administrators and other parties about any debts and credit balances on your previous account – we’ll update this page when we have further information.
Why am I switching to British Gas?
Zebra Power has stopped trading. The regulator, Ofgem has appointed us as your supplier. Don’t worry, you're in safe hands - you're joining six million customers who trust us to look after their energy.
We really hope you choose to stay with us. If you do want switch away from us, there are no exit fees, but the advice from Ofgem is to wait until your account set up is complete first.
You can find out more from Ofgem below about what happens if your energy supplier goes bust.
What should I do now?
It’s a good idea to submit a meter reading to Zebra Power - this will make sure your final balance is based on your actual energy usage.
You might also want to make a record of your most recent statement from Zebra Power and keep it in a safe place. If you can’t find one, a screenshot of your account balance would work well too.
Your Zebra Power account balance
The administrators of Zebra Power will finalise your account with them.
Any credit balance owing is protected by Ofgem. We'll apply any valid credit to your new British Gas account. However, it may take a while – in our experience, around two-three months, or even longer.
Any outstanding debt you might have with Zebra Power is being talked through by the administrators and other parties involved, and you can expect to hear about it in a few weeks.
Direct Debit customers
It’s important to us that you’re fully in control of your payments, so during the initial transfer period we’re starting all credit customer accounts on a quarterly bill and cash/cheque payment method.
If you previously paid by Direct Debit, please don't cancel it. We'll aim to transfer your current Direct Debit over to us, which will take around 6 weeks.
If you’ve already cancelled your Direct Debit, or you just want to set one up yourself, that’s fine too – we’ll let you know when you can.
Your new tariff
We've created a new variable tariff for you in line with the energy price cap, it’s called Welcome to British Gas.
When your account’s ready, you’ll be able to select a fixed tariff from our range, allowing you to lock-in the price of your energy, giving you peace of mind.
You will find detailed info on your new tariff by looking it up on the link below.
We would also like to let you know about the standing charge that will be applied to your first bill. A standing charge is a fixed daily amount that you have to pay your electricity or gas. Your standing charge began when you were appointed as our customer, on 7th November, so we will therefore retrospectively add a standing charge from the date you were appointed to us by Ofgem. You will see this charge appear on your first bill if sent after the 10th November.
You’ll receive your personal contract pack over the next few weeks. We’re using information provided to us by Zebra Power – so if anything’s not quite right, please wait a bit longer - we’ll be able to update your details soon.
All credit customers are being set up on quarterly bills, which shows as cash/cheque. This means you’re fully in control of your energy costs from the start. See left for information on Direct Debits.
Still have a question about your switch? You can view our detailed FAQs about your transfer from Zebra Power.
Why stay with British Gas?
We supply gas and electricity to more than 7 million homes and businesses 2 We’ve also been around for 200 years so rest assured we’re here to stay.
There’s more to us than gas and electricity
We’re empowering communities to use energy efficiently, supporting households in need and helping to build skills for a bright future.
With zero carbon tariffs and simple ways to save energy, we’re making it easier to do your bit for the environment – every single day.
We can match 100% of the electricity you use with energy from wind and solar power. So you can make a cup of tea or enjoy a movie night in without costing the earth.
We’ve been rewarding customers with exclusive discounts on things like restaurants and family days out, plus great giveaways like free energy Loyalty Days and Wilbur toys. We also have regular prize draws where you can win tickets to see your favourite acts live at The O2, free holidays and much more.
Telephone lines are open Monday - Friday, 9am - 5pm.
Source: Centrica Interim Results June 2021.