Coronavirus (COVID-19): We're here to help
Please contact us using the options below. You can also read our coronavirus update and FAQs for other contact options and useful information.
If your business is closed or operating a limited service our energy saving tips may help.
Renew your business energy contract online and get a 10% discount
If you already have an energy contract with us, it's easy to switch to a new deal if:
To renew the energy plan for your home log in to your account.
If we currently send you a bill each quarter, when you renew your contract, we'll start sending you a bill each month. By receiving your bills on a monthly basis, you'll be spreading the cost of your business energy by making smaller, more regular payments.
Around 60 days before your Fixed Energy Plan is due to end, we’ll send you a letter explaining your options.
You can renew online, over the phone, or complete the reply slip included with your renewal letter.
Variable or deemed rates are likely to be higher than fixed term contract rates. You can move to a Fixed Energy Plan at any time. You just need to call us.
Just have an energy bill to hand to make things simple. When you're registered, you'll be able to see your renewal options and enjoy many more benefits from your online account.
Your Fixed Energy Plan won't be auto-renewed. If you haven't made other arrangements at the end of your contract period, you'll be moved onto our Variable Price Plan. This can be more expensive, but it's easy to find a new fixed contract with us, or switch to another supplier. If you want to switch suppliers, you'll need to write to us 30 days before you want to leave and pay any outstanding bills.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
[1] Read our full terms and conditions [Pdf, 101kb].
