Coronavirus (COVID-19): We're here to help
Please contact us using the options below. You can also read our coronavirus update and FAQs for other contact options and useful information.
If your business is closed or operating a limited service our energy saving tips may help.
Renew online and get a 10% discount plus up to £500 to invest in one of our services products [1]
If you already have an energy contract with us, it's easy to switch to a new deal if:
To renew the energy plan for your home log in to your account.
If we currently send you a bill each quarter, when you renew your contract, we'll start sending you a bill each month. By receiving your bills on a monthly basis, you'll be spreading the cost of your business energy by making smaller, more regular payments.
Around 60 days before your Fixed Energy Plan is due to end, we’ll send you a letter explaining your options.
You can renew online, over the phone, or complete the reply slip included with your renewal letter.
Variable or deemed rates are likely to be higher than fixed term contract rates. You can move to a Fixed Energy Plan at any time. You just need to call us.
If you are unable to renew online, you can call us to renew your business energy plan
0330 100 0540 *
Just have an energy bill to hand to make things simple. When you're registered, you'll be able to see your renewal options and enjoy many more benefits from your online account.
A: Your Fixed Energy Plan won't be auto-renewed. If you haven't made other arrangements at the end of your contract period, you'll be moved onto our Variable Price Plan. This can be more expensive, but it's easy to find a new fixed contract with us, or switch to another supplier. If you want to switch suppliers, you'll need to write to us 30 days before you want to leave and pay any outstanding bills.
A: The annual consumption figure on your renewal offer is our estimate of the amount of energy that you use on an annual basis. We base this on meter readings you've sent us or our meter readers. We work out your annual consumption using all the meter readings we've had in the last 12 months to understand your monthly consumption. We then add all of these monthly values together to give an annual view. If your business has changed the amount of energy it uses, then the annual consumption figure may not be accurate. That's why we also show the unit rate and standing charge too.
[1] This offer expires 31st December 2020 and can be used for a new service purchase or agreement only. Available to existing and new energy customers. It can only be redeemed against a single purchase. The maximum redeemable credit is 25% of the purchase price or £500, whichever is the lower value. We reserve the right to hold, void, suspend, cancel, extend, amend or modify this promotion at any time without giving notice or reasons. Not to be used in conjunction with any other offer
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
