We're sorry you're thinking of leaving. If there's something we can do to make you want to stay, please let us know. We can help you find the right energy deal and save you the time and hassle of switching.
If you have an online account, you can renew quickly and simply online and receive a discount.
Or you can call us now
Step 1. Switch starts. Your new supplier will tell us you're leaving and we'll start to settle and close your account
Step 2. Switch complete
Step 3. We create your final bill
Step 4. Your energy account is closed
To tell us you’d like to leave, just call us on(Mon-Fri, 8am-6pm),
email firstname.lastname@example.org or write to:
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.