We are currently operating a limited phone service

You can still send an email or write to us, so we can sort things out for you quickly.

Visit our Coronavirus update and FAQs to see how we’re supporting our customers and employees.

We'll be back up and running as soon as we can. Thank you for your patience.

Boiler and central heating complaints

Boiler and central heating installation

We're really sorry if you're not happy. We want to sort things out for you quickly.

Please call to make a complaint

0333 414 4065*

24 hours a day, 7 days a week

Prefer to complain in writing or via email?

Prefer to complain in writing or via email?

Email us at: BGBusinessServicesComplaints@britishgas.co.uk

Write to us at: British Gas Services (Commercial) Limited, Bradmarsh Business Park, Rotherham, S60 1BY

We'll always try to resolve your complaint

We'll try and deal with the matter immediately where we can. If your case is complex or involves a number of issues, we may need some time to make sure that we've covered everything. We'll keep you regularly informed, either by phone or in writing.

We're here to help

Frequently asked question

What are my rights as a consumer?

A: The Citizens Advice consumer service provides free, confidential and impartial advice on consumer[1] issues, including services. They'll give you information and advice at any time during your complaint, and lend you their expertise if you need it. They can also refer you to organisations that are better able to help you.

Website: www.adviceguide.org.uk
Citizens Advice consumer helpline: 0345 404 0506
Open Monday - Friday, 9am - 5pm
The cost of calling 0345 numbers depends on the terms your mobile or landline phone contract

[1] Consumer means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession

* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.