We're really sorry if you're not happy. We want to sort things out for you quickly.
Please call to make a complaint
Monday - Sunday 8am - 8pm
Email us at: BGBusinessServicesComplaints@britishgas.co.uk
Write to us at: British Gas Services (Commercial) Limited, Bradmarsh Business Park, Rotherham, S60 1BY
We'll try and deal with the matter immediately where we can. If your case is complex or involves a number of issues, we may need some time to make sure that we've covered everything. We'll keep you regularly informed, either by phone or in writing.
A: If you're a consumer (residential customer who's bought a Careplan or one off repair for a domestic property) please contact us first, as we'd like to resolve this complaint as quickly as possible with you directly.
Where you have bought the product online, and you need help resolving a dispute you may want to visit the European Commission's online dispute resolution platform http://ec.europa.eu/consumers/odr/. This platform helps arrange alternative dispute resolution, where you wish to resolve issues without expensive, lengthy court proceedings and removes the barriers of language and location. If you have any questions relating to this process please email us at firstname.lastname@example.org
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues, including services. They'll give you information and advice at any time during your complaint, and lend you their expertise if you need it. They can also refer you to organisations that are better able to help you.
Citizens Advice consumer helpline:0345 404 0506
Open Monday - Friday, 9am - 5pm
The cost of calling 0345 numbers depends on the terms your mobile or landline phone contract
 Consumer means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession