Coronavirus (COVID-19): We’re here to help

Although there may be a wait at times, we want to sort things out quickly for you – please contact us using the options below.
You can also read our coronavirus update and FAQs for other contact options and useful information. Thanks for your patience.

Business Care, Careplan and one-off repair complaints

Careplan, Business Care or one-off repair

 We're really sorry if you're not happy. We want to sort things out for you quickly.

Please call to make a complaint

0330 134 1941*

Monday - Sunday 8am - 8pm

Prefer to complain in writing or via email?

Prefer to complain in writing or via email?

Email us at: BGBusinessServicesComplaints@britishgas.co.uk

Write to us at: British Gas Services (Commercial) Limited, Bradmarsh Business Park, Rotherham, S60 1BY

We'll always try to resolve your complaint

We'll try and deal with the matter immediately where we can. If your case is complex or involves a number of issues, we may need some time to make sure that we've covered everything. We'll keep you regularly informed, either by phone or in writing.

We're here to help

Frequently asked question

What are my rights as a consumer?

A: If you're a consumer[1] (residential customer who's bought a Careplan or one off repair for a domestic property) please contact us first, as we'd like to resolve this complaint as quickly as possible with you directly.

Where you have bought the product online, and you need help resolving a dispute you may want to visit the European Commission's online dispute resolution platform http://ec.europa.eu/consumers/odr/. This platform helps arrange alternative dispute resolution, where you wish to resolve issues without expensive, lengthy court proceedings and removes the barriers of language and location. If you have any questions relating to this process please email us at gascustomersupport@britishgas.co.uk

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer[1] issues, including services. They'll give you information and advice at any time during your complaint, and lend you their expertise if you need it. They can also refer you to organisations that are better able to help you.

Citizens Advice consumer helpline:
0808 223 1133
Open Mon-Fri 9am-5pm. Closed on bank holidays.

Website: citizensadvice.org.uk

* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.

[1] Consumer means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession