Help with paying my business energy bills

We understand these are hard times for many businesses. If you’re finding it difficult to pay your business energy bills, we’ll support your business as much as we can. We’ve included some helpful advice below but if you still need support you can contact us. We’re currently experiencing high demand and will answer as quickly as possible. Alternatively you can complete our online form and one of our team will get in touch.

Not a business? Go to our British Gas residential website for help.

Steps to reducing your business energy costs

1. Only pay for the energy you use

If we don't have an up to date meter reading and you don't have a smart meter, your bills will be estimated and you may be paying more than you need. Give us a meter reading to get accurate bills. See our help page if you need help reading your meter.

2. Spread your energy costs

With a Direct Debit you can spread the cost of your business energy and any outstanding balance over 12 months. You could save up to 7% off the cost of your energy.

We offer Fixed and Variable Direct Debits. With a fixed Direct Debit You'll pay the same amount on the same day every month. With a Variable Direct Debit you’ll just pay for the energy your business has used that month or quarter.

3. Use less energy

If your business is temporarily closed, then turn off lights and any non-essential equipment if your premise isn’t occupied.  

If your business is open, but you’re working with reduced staff, then think about the way you’re using your business premises. Close off any areas not in use, keep heaters, radiators and air vents clear and avoid draughts by closing doors where you can.

See our energy saving advice for more tips.

4. Agree an affordable payment plan

If you can't afford to pay what you owe, or if you're struggling with a back bill that you've received from us, we may be able to offer you longer payment terms.

What you'll need before you contact us:

  • Your account number
  • A brief reason for your business debt
  • Your monthly energy use in kilowatt hours - you can find this on your bill
  • Evidence that your business can meet the repayments, such as company accounts

More ways to reduce your energy costs

Reduce the amount you’re being charged for your energy

If you're on our standard variable or deemed prices, you're out of contract and paying our more expensive rates. This might've happened if you've moved into business premises that we supply, but haven't agreed a new contract.

You can reduce your rates with a fixed price energy plan for 1, 2 or 3 years. Then you'll know how much you're paying each month.

Move to monthly billing

If you're paying each quarter, we'll move you to monthly billing, so you can manage your cash flow better.

Reduce your VAT rate

If you're a charity or not-for-profit organisation, you can apply for a reduced VAT rate and remove Climate Change Levy from your bill.

Further support for businesses impacted by Covid-19 is available on the Government website.

Independent help

Find out about the independent help available to your business if you're having trouble paying.

Free, impartial and confidential debt advice for small businesses and the self-employed. Part of the Money Advice Trust.

Free, independent, confidential and impartial advice on consumer issues.

Stay on track with an online account

Log in to your online account, or register to check your bills, balance, make payments and more.

Why register for an account?

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[1] For businesses who have gas boilers up to 70 kW. Available to selected customers of British Gas Business who agree to a minimum 12 month gas or electricity contract. Read our product terms here