Your gas or electricity bill is made up of two elements:
Your electricity meter will record your use in kilowatt-hours (kWh).
Your gas meter will record your use in cubic metres or cubic feet. This is then converted into kWh.
The bottom portion of your bill tells you how much VAT you're paying and the VAT rate that we’re charging you.
VAT is normally charged at the standard rate, currently 20%.
Businesses that meet the minimal use requirements are billed at a VAT rate of 5%.
Mon-Fri 8am-6pm, Sat 9am-1pm