Something wrong with your business energy bill?
If your business energy bill doesn't look right, we'll help you understand why and what to do next. Choose the issue that best matches your situation.
Not a business? Go to our British Gas residential website.
My energy bill is higher or lower than expected
Check if your bill is estimated
Estimated bills are one of the most common reasons a bill appears higher or lower than expected. Check your bill to see whether we've used a meter reading or estimated your usage.
Why is my bill estimated?
Your bill may be estimated if we haven't received a recent meter reading. If your bill is based on estimated energy usage, it may not reflect what you've actually used. Submit an up to date meter reading and we'll either adjust your current bill or use it to calculate your next one.
Check your meter details
Make sure the meter serial number shown on your bill matches the meter at your property.
I think I'm being billed for the wrong meter
If the meter serial number on your bill doesn't match your meter, please contact us and we'll investigate.
Compare your meter reading
Take a new meter reading and compare it to the reading used on your bill.
I think my meter is giving faulty readings
If your usage hasn't changed but your readings seem unusual, your meter may need to be checked.
Noticed new charges on your bill?
Your business electricity bill could be impacted by the new industry-wide charges. See Non‑energy costs on business electricity bills.
Prevent estimated bills with a smart meter
Smart meters automatically send readings to us, helping make sure your bills are based on actual usage rather than estimates.
Submit my business energy meter reading
Submitting regular meter readings helps make sure you're only billed for the energy your business has used. Send us your latest reading online in just a few minutes.
Other billing issues
Many billing questions can be resolved online without needing to contact us. Select the issue below to find the help you need.
The details on my bill are incorrect
If your bills are going to the wrong business address or if any of your details shown on your bill are incorrect, contact us and we'll update our records.
I've received a credit note. What should I do?
We issue credit notes to correct the value of a previous bill. This can be for a number of reasons.
I've received an unexpected back bill
Back billing is a 'catch up' bill that is sent to you if you haven't been correctly charged for your business energy usage.
Why have I been charged interest?
If your business energy bill isn't paid by the due date, interest may be applied to any overdue balance in accordance with your terms and conditions. Interest may continue to accrue while the balance remains unpaid.
Still having trouble with your bill?
To help us investigate your query as quickly as possible, make sure you've completed the steps below.
Submit a meter read
If you haven't sent us a recent meter reading, we may have estimated your energy usage. Submitting an up to date reading is the quickest way to make sure your bill is based on actual consumption.
Check your online account
Log in to your online account to view your recent bills, payments and account activity in one place. You may be able to find the information you're looking for without needing to contact us.
Gather any relevant information
Before contacting us, having your account number, bill date, meter reading or payment details to hand can help us investigate your query more quickly.
Chat to our customer service team
Our team can help with billing queries, account updates and meter investigations.
Fastest response
Live chat with our customer service team
The quickest way to reach us is to chat with us online. We’re open 8am to 6pm, Monday to Friday.
Prefer to call?
It's quicker to chat to us online, but if you still prefer to call, speak to one of our advisors on:
We’re open 8am to 6pm, Monday to Friday.
If you're Lite customer, chat with our dedicated team.
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