There's something wrong with my bill


Am I being billed correctly?

Submit a meter reading  online.

Read about how to avoid receiving estimated bills

Find out how we bill you for your business energy usage 

A recent meter reading will give you an accurate bill. 


  • Whether your bill is estimated. Your bill will say if it's based on an estimated reading
  • The dates on the bill, especially if there's been a recent change of tenancy
  • That the meter serial number on the meter matches the one on the bill

Depending on when we get your meter reading, we’ll either adjust and resend your current bill or make sure the meter reading is taken into account on your next bill.

If your bill was based on an actual meter reading, check that the reading used in the bill matches the reading you sent us.

If there's a mistake, please contact us using the below methods and we'll amend the bill.

My bills are going to the wrong address. How can I change my correspondence or billing address?

Please contact us using the methods below and we’ll update our records.

My previous payments are not showing on my bill

You can view the last 12 months of bills and account transactions through your online account.

Log in to your account 

Register for an online account – you'll need a bill to hand to register

If you've recently sent us a payment and this appears on your bank statement, it might not have cleared on to your account before your bill was sent out.

If you're not sure whether your payment has been received, please contact us using the below methods.

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