Find out how we bill you for your business energy usage
A recent meter reading will give you an accurate bill.
Depending on when we get your meter reading, we’ll either adjust and resend your current bill or make sure the meter reading is taken into account on your next bill.
If your bill was based on an actual meter reading, check that the reading used in the bill matches the reading you sent us.
If there's a mistake, get in touch and we'll amend the bill.
If your bills are going to the wrong address please contact us (select 'I'd like help with – My account and billing' and then 'My enquiry is about – Name and address change') and we'll update our records.
You can view the last 12 months of bills and account transactions through your online account.
If you've recently sent us a payment and this appears on your bank statement, it might not have cleared on to your account before your bill was sent out.
If you're not sure whether your payment has been received, get in touch.