Before you move

 

What do I need to do before I move out?

We want to charge you the right amount for your energy use. So, if you’re a British Gas business customer, you’ll need to let us know when you’re moving out of your current premises. You’ll need to let us know at least 21 days before you move – earlier if possible.

We’ll send you a final bill for your current premises, then move your energy supply to your new premises, if you want us to. Otherwise, we can close your British Gas business account.

Let us know you’re moving by filling in this form:

Moving out form

Or you can call us on 0800 316 3093 (option 3) Mon-Fri 8am-6pm, Sat 9am-1pm, or request a callback

We'll need to know:

  • Do we supply you with both gas and electricity at your current site?
  • The date you're moving out
  • Your meter reading
  • The address you'd like us to send your final bill to
  • The address of your new premises
  • Contact details for the business moving into the premises you're leaving, if you have them

Read our Things to do before you move checklist (PDF, 284KB)

What do I need to do before I move in?

When you move into new premises, the existing energy supplier to the property will put you on an expensive deemed rate, unless you’ve made other arrangements in time.

Even if we supplied energy to your old premises, you'll need a new quote if you want a contract with British Gas business at your new premises.

You'll need to let us know at least 21 days before you move – earlier if possible.

Let us know you're moving by filling in this form:

Moving in form

Or you can call us on 0800 316 3093 (option 3) Mon-Fri 8am-6pm, Sat 9am-1pm, or request a callback

We'll need to know:

  • Whether you want us to supply both gas and electricity
  • The meter reading, so you're not charged for energy you haven't used
  • What energy supplies the site has at the moment

Read our moving in checklist (PDF, 74KB)

When we move, can we still keep our existing prices?

No, the contract we have with you is for your business at specific premises. When you move, it isn’t possible to transfer prices to your new premises. We’ll close your old account and give you a quote for your new premises.

I'm a residential customer moving into premises you supply on business rates. What do I need to do?

If you’ve moved into premises that are charged on business rates, you’ll need to contact us so we can make the account a residential one. The transfer process usually takes about 21 days to complete. During this time you'll be on our standard domestic tariff, unless you've agreed a contract with us.

How do I pay my final bill?

The easiest way to pay your final bill is by phoning us or requesting a call back. We’ll calculate your final bill and will be able to take any required payment from a credit or debit card. This will close your account. We’ll give you an authorisation code confirming any payments and will send you a final statement for your records. If you pay by Direct Debit, we’ll also cancel that.

You can also organise final payment online or in writing. If this is how you tell us about your business move, we’ll calculate your final bill and send it to you. You’ll need to pay any outstanding deficit on the final bill then, if you have a Direct Debit set up, cancel it.

Why have you billed me from a different date to when I moved in/moved out?

We’ll bill you for the period when you’re legally responsible for the energy supply at the premises, which may not be the same as the date when you actually moved in or out.

In some cases the previous occupier, or the occupier’s representative, may have provided some information that may be incomplete, or that may be different to the information you’ve provided.

To help us bill you accurately and resolve any conflicts of information, we may ask for a photograph of your meter read or proof of tenancy e.g. a lease agreement, or a solicitor’s letter.

Why do you need my meter readings?

We use your meter readings to calculate your bill. It means we can charge you for the energy you’ve used, rather than estimating your bill. It also means we can refund any credit balances we may owe you. You should provide us with a meter reading as soon as you stop, or start, being legally responsible for the energy supply at your premises.