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Tell us if you're unhappy with any of our products, services, sales activities, or the way we have dealt with your complaint. After all, it's how we can put things right and make your energy experience better..
Dealing with your complaints
Want to know what we're doing to get better at sorting out your complaints?
We've put it all in a letter to our industry's regulator.
Notes*Calls may be monitored or recorded to help improve our services to you. Calls to 0800 numbers are free. 0845 numbers are charged at 4 pence per minute plus your telephone company's network charge. For information about calls to 0330 and regional numbers, please contact your network provider as individual call charges will also vary and may be higher.