Help if you’re struggling to pay your bill

We understand that running a business can be challenging. If you have trouble paying your bills, we'd like to help.

We've created a useful guide to help you manage your business energy costs. It also provides details of who you can speak to if you need help paying your energy bills:

Download Advice for businesses guide (pdf, 594kb)

Step 1: Helping you to stay in business

We’ve been making attempts to support our customers stay in business during the challenging times in our economy.

We’ve trained our staff to help you with spreading the cost of your monthly usage over fixed terms at no extra cost and advise you on budgeting. We’ve also partnered with the Business Debtline, part of the Money Advice Trust.

Read more


Step 2: Staying in control of your energy supply

The good news is that the upkeep of your British Gas business account doesn't take a lot of effort on your part.

It is important for British Gas to have the right contact information for you, meaning important communication can get through to you.

Read more

Step 3: Contact us

If you are experiencing difficulty with a payment, please complete our contact form and one of our team will call you back in 48 hours.

Fill out contact form