It's important to pay your energy bills as a priority to avoid late payment charges and a build-up of unpaid bills that could see your business fall into debt and even disconnection of your energy supply.
If your circumstances have changed and you’re finding it difficult to pay for your business energy, see our help to pay page.
We share information with credit reference agencies, so if you don't pay on time, it could affect your credit rating leading to higher interest rates, stricter terms, or a decline to give you credit at all. If any of the information they hold about you is wrong, you can ask them to update it.
Continued late payment may result in a default being registered against your business.
We'll contact you to let you know that you have an outstanding balance on your business energy account and notify you of any late payment charges or further action.
1. We tell you your payment is overdue
We'll contact you by letter, SMS, phone and email where possible.
2. We're here to help
If you need more time to pay, or your circumstances have changed, we may be able to help. We'll work with you to find the best solution for your business. Help to pay.
3. We'll request urgent payment and apply a late payment charge
If you haven't spoken with us or paid what you owe, we'll write to you asking for urgent payment and apply a late payment charge to your account.
If you're struggling to pay for your business energy, please contact us straight away, so we can try and help.
4. We'll visit your premises
If you still have an outstanding balance, we'll visit your premises and, if necessary, apply for a warrant from the magistrate's court or sheriff court (Scotland) to enter your premises and disconnect your supply.
We take further action if you still owe us money after we've taken all reasonable steps to let you know. You can make a payment, or tell us you're struggling to pay and prevent further action being taken at any time.
1. Visiting your premises
We'll write to let you know we're going to visit your premises and add a late payment charge to your account.
If you're not there when we visit, we'll leave a Notice of Intention to disconnect your energy supply.
2. Applying for a warrant to enter your premises
If you still have an outstanding balance, we'll apply for a warrant from the magistrate's court or sheriff court (Scotland) to enter your premises and disconnect your supply.
We may not need a warrant to disconnect your supply if you have a smart meter.
If you pay your outstanding balance before the hearing, we'll withdraw our application, but you may still be charged for costs associated with the application.
Once granted, a warrant is valid for 28 days from the date it was issued.
We'll add charges to your account for the cost of obtaining the warrant plus any additional costs for executing it.
3. Disconnecting your business energy supply
Disconnecting your energy supply is a last resort and only after we’ve done all we can to explain how you can keep up with your payments and what we can do to help.
We'll charge you for the disconnection of your energy supply. We'll also register a default on your business credit file.
If you want us to reconnect your energy supply, it may take up to two weeks and we'll apply charges depending on the size of your meter.
You may also need to pay a security deposit before we can accept you as a customer again.
Log in to check your bills, balance, make payments and more.
If you haven't registered yet, it only takes a couple of minutes - you'll need a recent bill to hand.
Why register for an account?
If you owe us money we may stop you from switching your gas or electricity supply to another energy provider.
Paying your final energy bill on time means you'll avoid any charges being added to your final account. It will also make switching energy suppliers quicker and easier.
If you don't pay your final bill, we may pass your debt to an external debt collection agency and this will affect your credit rating.
Let us know straight away with final meter readings and any new landlord or tenant details. You'll need to pay your outstanding balance in full.
For insolvency, please provide details of the supervisor or insolvency practitioner, so we can apply as a creditor to recover the outstanding debt. Any credit on the account passes to the crown.
If your business has ceased trading or closed, please contact our Business Movers team.
The account will be frozen and we'll apply to the executor to recover any outstanding balance from the estate. Please get in touch with the following information:
For clubs, organisations and places of worship, we'll just need a new contact name for the account.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
Chat opening times are Mon-Fri 8am-6pm for energy and business move queries and 8am-5pm for service queries. We’re available to chat when you see a blue icon on the bottom right of your screen. If you can’t see a blue icon it means all of our agents are currently busy. Please refresh your browser and try again shortly.