Difficulty paying my bill
I’m having difficulty paying my bill. How can you help me?
If you’re having difficulty paying your bills, or your circumstances or business needs change, please contact us as soon as you can.
We’ll always try to help and we may be able to offer a payment plan.
Please email us for help:
We aim to reply within two working days.
We understand that running a business can be challenging. If you have trouble paying your bills, we’d like to help.
We've created a useful guide to help you manage your business energy costs. It also provides details of who you can speak to if you need help paying your energy bills:
We’ve trained our staff to help you with spreading the cost of your monthly usage over fixed terms at no extra cost and advise you on budgeting.
Need more help?
You can also call us free of charge from landlines and mobiles on 0800 980 7543 Mon-Thu 9am-5pm, Fri 9am-4.30pm.
The external advice service Business Debtline is also available for free and confidential debt advice. You can call them free of charge from landlines and mobiles on 0808 808 3332, Mon-Fri 9am-5.30pm.