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What do I need to do before I move out?


We want to charge you the right amount for your energy use. So, if you’re a British Gas business customer, you’ll need to let us know when you’re moving out of your current premises. You’ll need to let us know at least 21 days before you move – earlier if possible.

We’ll send you a final bill for your current premises, then move your energy supply to your new premises, if you want us to. Otherwise, we can close your British Gas business account.

Let us know you’re moving by filling in this form:

Moving out form 

Or you can call us on 0800 316 3093 (option 3) Mon-Fri 8am-6pm, Sat 9am-1pm, or request a callback 

Our call charges 


We'll need to know:

  • Do we supply you with both gas and electricity at your current site?
  • The date you're moving out
  • Your meter reading
  • The address you'd like us to send your final bill to
  • The address of your new premises
  • Contact details for the business moving into the premises you’re leaving, if you have them


Read our Things to do before you move checklist (PDF, 284KB) 


What do I need to do before I move in?

We want to charge you the right amount for your energy use. So, if you’re a British Gas business customer, you’ll need to let us know when you’re moving into your new premises.

Your contract applies only to your current premises, so you’ll need a new quote and contract if you want to stay with British Gas business.

We’ll send you an up-to-date bill then move your energy supply to your new premises, if you want us to.

You’ll need to let us know at least 21 days before you move – earlier if possible.

Let us know you’re moving by filling in this form:

Moving in form

Or you can call us on 0800 316 3093 (option 3), or request a call back

Our call charges 


We’ll need to know:

  • Whether you want us to supply both gas and electricity
  • The meter reading, so you’re not charged for energy you haven’t used
  • What energy supplies the site has at the moment


Read our moving in checklist (PDF, 74KB) 

 

When we move, can we still keep our existing prices?

The contract we have with you is for your business at a specific premise. When you move, it isn’t possible to transfer prices to your new premises. We have to close your old account and we’ll quote you new prices for your new premises.


I’m a residential customer moving into premises you supply on business rates. What do I need to do?

You’ll need to contact us so we can transfer the account into a residential one. Normally the transfer process takes about 21 days to complete. During this time you’ll be on our standard domestic tariff, unless you’ve agreed a contract with us.  


How do I pay my final bill?

If you call us, we can calculate your final bill while you’re on the phone.  We’ll apply any credits or refunds to your account so that you can pay the final amount due with a credit or debit card. This will close your account completely.

If you pay by Direct Debit, we’ll stop that too, so you won’t have to contact us again. To confirm the payment, we’ll give you an authorisation code and we’ll send you a final bill for your records.

If you tell us about your business move online, or in writing, we’ll calculate your final bill and post it to you for payment. You’ll need to stop your Direct Debit payments if you have any set up.

Regardless of how you contact us, remember to give us your final meter read so we can calculate your actual energy use and not give you an estimated final bill. And don’t forget to give us your forwarding address to make sure you get the final bill for your records.


Why have you billed me from a different date to when I moved in/moved out?

We’ll bill you from the date you start, or stop, being legally responsible for the energy supply at the premises and not the date you actually move in or out.

In some cases the previous occupier or the occupier’s representative, may have provided some information that may be incomplete or be very different to the information you have provided. To help us bill you accurately, and resolve any conflicts of information, we may ask for a photograph of your meter read or proof of tenancy e.g. a lease agreement, or a solicitor’s letter.


Why do you need my meter readings?

We use your meter readings to calculate your bill. It means we can bill you for the energy you’ve used, rather than estimating your bill. It’s best that you provide us a meter reading as soon as you stop, or start, being legally responsible for the energy supply at those premises.


Need more help?

Email us at mybusinessmove@britishgas.co.uk

Request a callback

Tweet us with your enquiry 

 

 

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