Submit my business energy meter reading
Submitting a business meter reading is quick andstraightforward. This guide will help you send theright reading at the right time, so your bills areaccurate and up to date.
Not a business? Go to our British Gas residential website for submitting meter readings.
In this article
What's the best way to submit a meter reading?
My business smart meter is not working - what can I do?
I submitted a meter reading and got a message saying it's not what was expected
What’s the best way to submit a meter reading?
If you need to send a manual meter reading, you can:
If you have a working smart meter, you don’t need to do anything – we’ll receive your readings automatically.
My business smart meter is not working - what can I do?
If your smart meter is not working, it may have temporarily lost connection, just like a mobile phone. It usually reconnects on its own, but this guide will help you check for common issues and what to do next.
I submitted a meter reading and got a message saying it's not what was expected
You'll get this message if your meter reading is higher or lower than we expected. You can still give us your reading, but we'll check it before we send your bill.
Find out more about smart meters
Frequently asked questions
What should I do if I’ve submitted an incorrect meter reading?
If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now.
How do I submit opening and closing meter readings?
Opening meter readings
If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. You can log in to submit your opening meter reading online.
The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. You can find the SSD on your welcome letter.
Closing meter readings
If you're leaving us, we'll need a final meter reading so we can charge you correctly for the energy you've used and send you a final bill. You can log in to submit your final meter reading online.
The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. Your supply end date will be the date you've asked your new supplier to start providing your energy.
