Business smart meter FAQs
Once you’re connected you won’t have to send us meter readings anymore. Your bills will also be more accurate – with no more estimation, you’ll only be charged for the energy you’ve used.
Fill out our get a smart meter form to let us know you’d like to upgrade. We’ll then get in touch to book an appointment that suits you.
For more information, see our page on connections and metering.
For details of how we manage your personal customer data, please see our privacy policy.
Watch our video on Your smart meter’s not a salesman!
A. If you’re a micro business, you can opt out of your energy data being used by filling in our opt-out form. We’ll still get your monthly meter readings, which we’ll use to produce accurate bills. However, we won’t be able to offer you personalised energy-saving tips.
Watch our video on Your smart meter's not a pushover!
A: We'll test your signal to make sure it’s strong enough to send meter readings. Our engineer will then record the final reading on your old meter.
It’ll take about an hour to fit the new business smart meter and your electricity will need to be turned off for about 40 minutes. Our engineer will then take a first reading from your new smart meter.
We’ve signed up to the Smart Metering Installation Code of Practice (SMICoP). This means we’ll always:
If you’re not happy please, raise a complaint.
If you’re a micro business, find out more about the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.
Check with your new supplier, but you may have to go back to submitting your own meter readings. Remember that you can quickly and easily get a renewal quote with us.
Read our Energy Made Simple sector guides for help with your business energy efficiency.