Business smart meter FAQs
Smart meters are designed to make life easier for businesses. Once connected:
Smart meters are designed to make life easier for businesses. Once connected:
Fill out our get a smart meter form to let us know you'd like to upgrade.
If you're eligible to have a smart meter installed, one of our trusted partners will be in touch to book an appointment that suits you.
We work with third party specialist companies to install smart meters on our behalf including IMSERV, SMS, EAL, and MDS.
Fill out our get a smart meter form to let us know you'd like to upgrade.
If you're eligible to have a smart meter installed, one of our trusted partners will be in touch to book an appointment that suits you.
We work with third party specialist companies to install smart meters on our behalf including IMSERV, SMS, EAL, and MDS.
Not every business is eligible to get a smart meter straight away. This may be due to meter installation requirements and/or poor network signal.
If you've applied for a business smart meter, but we can't currently proceed for any of these reasons, we'll be in touch, or write to let you know your options and next steps.
Not everyone is eligible to get a smart meter straight away. This may be due to meter installation requirements and/or poor network signal.
If you've applied for a business smart meter, but we can't currently proceed for any of these reasons, we'll be in touch, or write to let you know your options and next steps.
If you use more than 100,000 kWh electricity, or more than 293,000 kWh gas a year and you're a non-micro business you can choose between an Automatic Meter Reading (AMR) smart meter and a SMETS2 smart meter. Both offer similar benefits, depending on your needs – see the comparison table below.
If you choose an AMR meter now and want to change to a SMETS2 meter at a later date, you may be charged for the new meter.
For details of how we manage your personal customer data, please see our privacy policy.
Watch our video on Your smart meter's not a salesman!
A. If you're a micro business and not half-hourly settled, you can opt out of your energy data being used by filling in our opt-out form. We'll still collect your monthly meter readings to produce accurate bills, but we won’t be able to offer you personalised energy-saving advice.
Watch our video on Your smart meter's not a pushover!
A: Someone will need to be on site to meet the engineer and show them to the meter
We'll test your network signal to make sure it's strong enough to send meter readings. Our engineer will then record the final reading on your old meter.
Your electricity will need to be turned off for about 40 minutes, It' will take about an hour to fit the new business smart meter.
Our engineer will then take a first reading from your new smart meter.
If you're not happy please, raise a complaint.
If you're a micro business, find out more about the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.
If you have the latest generation SMETS2 meter, it will continue to work.
Check with your new supplier, but you may have to go back to submitting your own meter readings until you get the next generation of smart meter installed.
Remember that you can quickly and easily get a renewal quote with us and we'll upgrade your smart meter.
Read our Energy Made Simple sector guides for help with your business energy efficiency.
[1] You could receive an estimated bill, based on your usage history if we're unable to retrieve a reading.
[2] We'll collect daily or half hourly usage data from your smart meter and may use this for commercial purposes, for example to develop new products and services. We'll never give the data to any third party without your express permission, unless required by law. If you're a micro business and you’d prefer us not to collect and use this data you can opt out.
