Business smart meter FAQs
Once you're connected we'll regularly receive your smart meter readings. You won't have to send us your monthly meter readings any longer. With your smart readings your bills will be more accurate as you'll only be charged for the energy you've used.
Fill out our get a smart meter form to let us know you'd like to upgrade. We'll then get in touch to book an appointment that suits you.
Once you've asked us to install your smart meter, we'll be in touch to agree an install date. We sometimes work with a third party company that specialises in smart meter installations. This means that you may be contacted by companies like SMS, EAL, IMSERV or MDS working on our behalf.
If you use more than 100,000 kWh electricity, or more than 293,000 kWh gas a year and you're a non-micro business you can choose between an Automatic Meter Reading (AMR) smart meter and a SMETS2 smart meter. Both offer similar benefits, depending on your needs – see the comparison table below.
If you choose an AMR meter now and want to change to a SMETS2 meter at a later date, you may be charged for the new meter.
A. If you're a micro business and not half-hourly settled, you can opt out of your energy data being used by filling in our opt-out form. We'll still collect your monthly meter readings to produce accurate bills, but we won’t be able to offer you personalised energy-saving advice.
Watch our video on Your smart meter's not a pushover!
A: We'll test your signal to make sure it’s strong enough to send meter readings. Our engineer will then record the final reading on your old meter.
It’ll take about an hour to fit the new business smart meter and your electricity will need to be turned off for about 40 minutes. Our engineer will then take a first reading from your new smart meter.
We’ve signed up to the Smart Metering Installation Code of Practice (SMICoP). This means we’ll always:
If you're not happy please, raise a complaint.
If you're a micro business, find out more about the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015.
Check with your new supplier, but you may have to go back to submitting your own meter readings. Remember that you can quickly and easily get a renewal quote with us.
Read our Energy Made Simple sector guides for help with your business energy efficiency.
 We'll collect daily or half hourly usage data from your smart meter and may use this for commercial purposes, for example to develop new products and services. We'll never give the data to any third party without your express permission, unless required by law. If you're a micro business and you’d prefer us not to collect and use this data you can opt out.