Managing multiple accounts in your online account

Account summary

Your account number determines which tab your accounts appear under - either BGB or 60 or 67.

Each tab provides a clear summary, including:

• Total accounts with that account number prefix
• How many are active
• How many are closed

These overview panels help you understand your portfolio at a glance and feel in control of your energy management.

Account numbers starting with 60 or 67

This tab helps you stay organised and confident when handling multiple accounts with number beginning with 60 or 67.

You can:

• Check whether accounts are Live, Closed or Onboarding
• Remove accounts you no longer manage
• Search using account number, site address or postcode

Accounts starting with BGB

This tab brings together all your BGB accounts into one clear list, helping you stay organised when managing multiple accounts.

You can:

• Search quickly using a BGB account number, site address or postcode
• View balances, site information and account status
• Show or hide closed accounts
• Review renewal options
• Navigate through large lists using page controls

Understanding account status labels

To help you make informed decisions, each account shows a clear status:

Live

The account is active and billing normally.

Onboarding

The account is being set up. You’ll see more options once this is complete.

Closed

The account is no longer active.

Renewal options

Review offers may be available to you.

These labels help you understand where action may be needed, giving you clarity and direction.

Finding a specific account or site

Use the search bar to look up…

• Account numbers starting with 60, 67 or BGB
• Site addresses
• Postcodes

This gives you fast access to the exact details you need, helping you stay in control.

Managing large numbers of accounts

If you manage a large portfolio, your online account conveniently splits results into easy‑to‑navigate sections.

Use the page controls to move between pages or increase the number of rows shown. If the list is long this makes the information more manageable.

Removing an organisation

If your account starts with 60/67, you can remove any organisation that you no longer manage.

This keeps your online account streamlined and reinforces a sense of control and ownership over your energy management.

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