Billing & payments

Common questions

There's something wrong with my bill

For information on how to check if you're being billed correctly, changing correspondence or billing address and what to do if your previous payments are not showing on your bill.

There's something wrong with my bill

Difficulty paying my energy or service bills

Advice and support if you're struggling to pay your business energy or service bills.

Support with paying my bill

What happens if I pay late?

Information on why you should pay your energy bills as a priority, and what happens if you don't pay.

Information on why to pay on time
Looking for a copy bill or statement?

For instant access to your current and previous business energy bills and statements, use your online account:

  • Keep track of all your historical financial transactions and running balance
  • Download invoices for details of energy use, unit rates, taxes and bill amounts
  • Download statements to help you easily file your energy expenses
  • Choose paperless billing and get email alerts when your business energy bill is ready
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