How to contact us if you have a plan and need help or guidance
Open 24 hours a day, 365 days a year
Or chat with us when you see the blue icon ^
You can find full details of what's included in your plan in your welcome pack and your contract.
There's lots of ways to pay your business service contract and invoices.
You can pay on the phone using your debit or credit card. You'll need to have your contract reference number to hand.
Set up a Direct Debit with us and you can spread the cost of your invoice or service contract to make it more affordable.
Pop a cheque in the post, as we can't take cash. Payments take about five working days to reach us.
We can help in lots of ways – including if your business is facing hardship caused by Covid-19.
Please call us on 0333 202 9844 * as soon as you think you may have trouble paying your bill.
Or chat with us when you see the blue icon ^
If you have a question about your service contract, or need help with anything, contact our friendly, experienced customer service team.
Open 24 hours a day, 365 days a year
Or chat with us when you see the blue icon ^
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
^ Chat opening times are Mon-Fri 8am-6pm for energy and business move queries and 8am-5pm for service queries. We’re available to chat when you see a blue icon on the bottom right of your screen. If you can’t see a blue icon it means all of our agents are currently busy. Please refresh your browser and try again shortly.
