Business Care & Careplan existing customers

How to contact us if you have a plan and need help or guidance

 

Call us to book a repair, ask a question or make a payment

0333 202 9844*

Open 24 hours a day, 365 days a year

Not sure what type of plan you have?

Careplan Business Care
If you agreed a service plan with us before 10th May 2017 If you agreed a service plan with us after 10th May 2017

Careplan

If you agreed a service plan with us before 10th May 2017

Business Care

If you agreed a service plan with us after 10th May 2017

You can find full details of what's included in your plan in your welcome pack and your contract.

A bearded business owner sits at a desk while talking on a mobile phone

Options if you don't have a service plan

If you don't have a service plan with us, it's easy to set up Business Care. We can also help you with one-off emergency repairs of commercial boilers.

Paying your service contract or bill

There's lots of ways to pay your business service contract and invoices.

Pay by credit or debit card

You can pay on the phone using your debit or credit card. You'll need to have your contract reference number to hand.

Spread the cost with a Direct Debit

Set up a Direct Debit with us and you can spread the cost of your invoice or service contract to make it more affordable.

Pay by post

Pop a cheque in the post, as we can't take cash. Payments take about five working days to reach us.

  1. Write a cheque for your contract or invoice amount
  2. Make it payable to us: British Gas Services Commercial Ltd
  3. Write your Contract Reference Number on the back
  4. Send your cheque and payment slip to British Gas Services Commercial Ltd, Bradmarsh Business Park, Rotherham S60 1BY

If you're having difficulty paying

We can help in lots of ways – including if your business is facing hardship caused by Covid-19.

Please call us on 0333 202 9844 * as soon as you think you may have trouble paying your bill.
Business customer checking their service bill online
British Gas business Customer Service agent talking on the phone to a customer

24/7 UK customer service team

If you have a question about your service contract, or need help with anything, contact our friendly, experienced customer service team.

0333 202 9844 *

Open 24 hours a day, 365 days a year

* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.

Business Care terms and conditions (pdf 658KB)

Careplan terms and conditions (pdf 650kb)